How to Deal with Lost or Delayed Luggage

Report your bag missing at the airline's baggage service office before leaving the arrivals hall. Keep all receipts for essential purchases, file a formal claim within 21 days, and track your bag via the airline’s WorldTracer reference number.

1. Report it immediately. Do not leave the airport. Locate the 'Baggage Service' or 'Lost and Found' desk in the baggage claim area. File a Property Irregularity Report (PIR) and ensure you get a copy of the report and a reference number (e.g., LHRBA12345).
2. Gather contact info. Get the direct phone number for the local baggage handling office. Avoid using the airline's general customer service line; the local team at the airport has real-time access to the bag's status.
3. Buy essentials only. If you are away from home, buy necessary toiletries and clothing. Keep every single itemized receipt. Do not buy luxury goods, as airlines will only reimburse for 'reasonable' expenses.
4. Track the bag online. Use your PIR reference number on the WorldTracer website or the airline’s tracking portal to see current location updates.
5. File a formal claim. If the bag isn't found within 21 days, it is officially considered lost. Submit a formal written claim to the airline for the value of your luggage and contents, attaching copies of your receipts and your PIR.

Should I pay for travel insurance?

Yes. Most airlines will fight to pay the minimum amount. Travel insurance often covers 'delayed baggage' expenses faster and provides better coverage for lost items.

Can I get my delivery fees reimbursed?

Yes. If the airline finds your bag, they are obligated to deliver it to your hotel or home address at no cost to you.

What if the airline denies my claim?

Escalate to the airline’s corporate office via social media or email. If that fails, check if your credit card travel insurance covers lost luggage, as they often have secondary protection.