What if my flight is delayed?

Always email or message the hotel as soon as you know your flight has been delayed. They can usually adjust the pickup time if they are given at least 3-4 hours notice.

Should I tip the driver?

Yes. If the fee is added to your room bill, a tip of $3-$5 USD in local currency is standard for luggage assistance.

How do I know if the driver is legit?

The driver should be holding a sign with your name or the hotel's logo. If you are unsure, call the hotel front desk using the number from their official website before getting into any vehicle.

How to confirm airport pickup arrangements for your hotel

Do not assume your booking note will be seen; contact the hotel directly via email 48 hours before your flight. Request a written confirmation that includes the driver's name, meeting point, and total cost to avoid surprises upon arrival.

Add a note during booking. Even if you are booking via a third-party site, add a 'Special Request' note stating you require airport pickup, including your flight number, airline, and arrival time.
Send a direct follow-up email. Wait until 48 hours before your flight, then email the hotel directly. Use the subject line: 'Airport Pickup Confirmation - [Your Name] - [Check-in Date]'.
Verify the logistics. Ask for the specific meeting point (e.g., 'Driver will wait at Exit 4 with a sign saying [Your Name]') and confirm if the cost is charged to your room or paid directly to the driver.
Request a contact number. Ask for a WhatsApp number or local mobile number for the driver or the hotel front desk in case your flight is delayed or you cannot find the pickup point.
Save the confirmation. Screenshot the email response from the hotel. Keep it in a folder accessible offline, as airport Wi-Fi is often unreliable when you land.

What if my flight is delayed?: Always email or message the hotel as soon as you know your flight has been delayed. They can usually adjust the pickup time if they are given at least 3-4 hours notice.
Should I tip the driver?: Yes. If the fee is added to your room bill, a tip of $3-$5 USD in local currency is standard for luggage assistance.
How do I know if the driver is legit?: The driver should be holding a sign with your name or the hotel's logo. If you are unsure, call the hotel front desk using the number from their official website before getting into any vehicle.